FAQ

1. What products does K-Pick offer?

K-Pick offers a wide range of Korean home & living products, including kitchenware, bathroom essentials, outdoor gear, and pet supplies. We also provide K-beauty products, such as skincare, body, and hair care items, hand-picked for quality and style.
2. How long does shipping take, and what are the shipping costs?

Orders are processed within 1-3 business days. Delivery usually takes 3-7 business days, depending on your location.

  • Free shipping for orders over $69 (Australia-wide).
  • A flat $10 shipping fee applies for orders below $69.
3. How can I track my order?

Once your order is dispatched, you will receive a tracking number via email to monitor your shipment.
4. Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track your order history and enjoy a faster checkout experience.
5. Can I change my shipping address after placing an order?

Please double-check your shipping details before confirming your order. If you need to make changes, contact support@k-pick.com.au as soon as possible. However, if the order has already been dispatched, we won’t be able to update the address.
6. Can I return or exchange an item?

Yes! You can request a return within 14 days of receiving your order, provided the item is unused, unopened, and in its original packaging. Beauty and personal care products cannot be returned unless they are faulty.
7. How do I request a return or refund?

To initiate a return, fill out the enquiry form on our website and wait for confirmation via email before sending the product back. Returns sent without prior approval will not be accepted.
8. How long does it take to process a refund?

Once we receive your returned item, please allow up to 30 days for inspections and refunds to be processed.
9. What should I do if my item arrives damaged?

If your item is damaged upon arrival, please email us at support@k-pick.com.au within 48 hours of delivery with photos of the damaged item. We will arrange for a replacement or refund.
10. Who covers the return shipping cost?
  • Change of mind: You are responsible for the return shipping cost.
  • Faulty or damaged items: K-Pick will cover the return shipping fee.

To initiate a return, please fill out the enquiry form on our website and wait for confirmation via email before returning the product.
11. What personal information does K-Pick collect, and how is it used?

We collect personal details such as your name, email, shipping address, and payment details to process orders and improve your shopping experience. Your data is securely stored and only shared with trusted payment providers and couriers as needed.
12. How can I subscribe or unsubscribe from the K-Pick newsletter?

You can subscribe to our newsletter during checkout or via our website to receive exclusive promotions. If you wish to unsubscribe, you can opt out at any time using the link in our emails.